Very relaxing environment. A little pricey once you order snacks and drinks but very nice experience.
Nothing Like it in the world! What a magical place. The ultimate date night.
From the time we walked in it was extremely disappointing. I was there with my closest friends to enjoy a celebration for my upcoming wedding. As we were sitting and selecting our soaks my friend spoke about an issue in the bathroom having to do with smell and something left behind in there by another guest. She realized she spoke too loud and said to us its your fault I should have never had a mimosa this morning. She had a mimosa at 9 am and it was after 12 in the afternoon. She was not slurring, she was not tripping over her feet and reacted appropriately by realizing she was speaking too loudly. Cathy immediately approached her in front of all of us and told her she needed to leave that she could not have anyone under the influence in the spa..... we explained that she misunderstood what was going on to which she responded then i am just going to have to keep an extremely close eye on you while you are in there. So uncomfortable but then it got worse. When we went into the spa we were told to turn all cell phones off my mother and friend were both turning their phones off when Cathy walked in she reacted poorly again and sternly told them they could not use their phones and needed to put them away immediately. So we needed to explain ourselves AGAIN that we had just been told to do so and again were reacting accordingly and turning our cell phones off. Now mind you at this point we have been in the building for 40 minutes and almost asked to leave twice for doing nothing. Then its time for drinks. I ask for an iced green tea with honey...... Cathy explained to me that agave would be a more appropriate choice than honey because it will blend better I explained that I do not like agave I would prefer honey regardless lol you would think that explaining my choice in sweetener once would be enough but no I had to explain myself to three separate people. I mean I appreciate you looking out for my taste buds but feel having to explain myself three separate times is a bit redundant and far more annoying than say a cell phone vibrating or someone speaking loudly and correcting themselves immediately. To say I was disappointed is a huge understatement. Furthermore I was extremely uncomfortable and embarrassed. I love my friends and family who put this on for me and appreciate it beyond belief I just wish we would have been better received among the staff members. Cathy was just horrible and literally said to us that she realizes she has been barking at us all day.... how in the world is that acceptable? I would give Cathy the same advice I took when I became a parent listen to the whole story and take in the whole situation first then react. Sometimes knee jerk reactions are not the best way to handle a situation or paying customers.... just a thought.
Best. Cole was amazing! And the Macaron was on point
Great welcoming experience from start to finish. Would highly recommend to anyone needs to rest their weary feet.
Soakology is a US Spa based in Portland, Maine. Soakology is located at 511 Congress St #105, Portland, ME 04101, USA.
Please contact with Soakology using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Soakology opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.