Delays, delays, delays. Ethan Allen, working with hand tools in 1780, could have produced furniture faster than these guys. And certainly there would have been more commitment and integrity around the expected delivery date. Our stuff was promised in late October, then late November, now it's late December. No explanation why the delays happened, and I had to call to learn about the problems in the first place. Inexcusable treatment for such a expensive company. In-store design service has been good, but in terms of delivery, Ethan Allen needs to understand what it means to operate in the 21st century retail economy, where a four to five month wait and continual. last minute delays are going to make you lunchmeat for some nimble, young-thinking company. Maybe that company is out there already. If so, let me know!
I want to share an unpleasant experience I had with EA. A few years back we bought $ 36,000 worth of shade products from them, and now that I need a replacement motor for one of the shades they said they could not help me. I was advised to go to Hunter Douglas (the manufacturer of the product - who I contacted already and who told me to go and contact the dealer I bought the product from) Neither of these two companies seem to care. When I asked to be transferred to an operational person the Lady I spoke with hung up on me. I am deeply dissatisfied with this attitude and will make sure never to set foot in their store again. Before buying from them, think twice, especially when its expensive and may require replacement parts down the road. The one star is for them being in the Yellow pages but not for any other demonstrated qualities.
Ethan Allen is a US Furniture Store based in Portland, Maine. Ethan Allen is located at 145 Commercial St, Portland, ME 04101, USA.
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