I had a heart attack; was at Mercy at 9 am on a Friday. They finally shipped me to MMC on Tuesday at 2pm. I laid in an unchanged un made bed for 5 days so this hospital could collect the dollars. If you think heart attack go to Maine Medical Center.
My mother needed to go to ER on State Street. She is 90 on a blood thinner, diabetic. She was unable to walk, weak, and confused. She got there by ambulance by 8 AM...I got there by 8:30. Ironically in the bed next to her was a woman her age and from the same place, The Atrium. There was only one doctor. Mom went for a couple of tests. When nurses came they were nice. The doctor was passive, indecisive, and saw him 3 hours later! The woman next to mom got attention, a specialist, a PT, offers of food and water. We were ignored! We were there for 9 hours!! We finally saw the doctor again and a PT after 5 hours to determine she needed to stay for observation for safety. All this time my diabetic mother who did have a very high blood sugar had no water or offer and we both had nothing to eat all day! I went from angry to crying!! I am changing her to MMC. We will NEVER go back to Mercy!!!
We went to the urgent care at the Fore River Campus. The PA who worked with us seemed like she had a personality disorder. She pulsed constantly from defensive to aggressive to overly sweet. I was very uncomfortable and it was almost impossible to communicate with her. I have no idea how she still works with people.
We were treated very badly -- starting with a doctor in ED who told other docs and nurses that patient was drug seeking and high, though a tox screen was NEVER performed. Even made us be searched by security just to visit! Have waited for more than 2 weeks for a callback from President's office in response to my detailed call. Patient Relations NEVER responded to three different messages. Customer service stinks. Patient empathy is non-existent. He was treated like a dirty stray dog, rather than a complete human with complex medical issues.
Not surprised to see Dr. Caitlin Dwyer's name on here. Worst doctor I have ever encountered.
Mercy Hospital is a US Hospital based in Portland, Maine. Mercy Hospital is located at 144 State St, Portland, ME 04101, USA.
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