I've been shopping at the flagshig store in Peterboroigh MH since the 80s and have always gotten great customer service thee. This store, not so much over the past years. Today, I returned a defective item that I purchased 3 weeks ago and now is on sale. I inquired about the sale price but was told it would be an even exchange. I'm sorry, but if I have to go thru the headache of returning a defective item that is now on sale, the least you can do is give me the current sale price.
This has happened the last three times I've been in the store, and I did bring it to the manager's attention with the bicycle incident. Hopefully this will help correct the problem so that I can update and say fabulous customer service.
My complaint is that I'm invisible when it comes to customer service. It happened again today, The worst was when I was purchasing a new bike. I ended up buying it locally elsewhere. Today I purchased my item from LL Bean. Fabulous customer service at Bean.
This morning a beautiful blond angel helped me pick out the right "Superfeet" and it is as if I inserted clouds into my walking shoes. I can't thank you enough. With flat feet, ruptured discs and bad knees, to walk in comfort is a bleeping miracle.
100% of the time willing to help and order parts or equipment if they don't have it if they don't
Great selection of items. Fairly large store.
Eastern Mountain Sports is a US Bicycle Store based in Portland, Maine. Eastern Mountain Sports is located at 87 Marginal Way, Portland, ME 04101, USA.
Please contact with Eastern Mountain Sports using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Eastern Mountain Sports opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Bicycle Store in Portland