I'm a patient of John Walters. He and his staff are pleasant and helpful, and I have confidence in their work. I'm not sure who the snobby receptionist might be, but I haven't encountered anyone like that! They have gone out of their way to help me with scheduling problems.
I see my experience with SNOBBY STAFF was not alone, I have been seen by these Doctors for years, even had surgery there. I just changed jobs that week, I did not have my insurance card YET. however i did have a phone number and a group ID for the coverage for them to verify. THEY COULD NOT BE BOTHERED TO CALL. I took time off from work , the appointment got cancelled because of the staff being uncooperative, and NOT PATIENT CENTERED. they kept telling me that I didnt have insurance and treated me as if I walked in off the street and they had never seen me before. I have made NUMEROUS CALLS to the OPERATIONS Manager to complain, i keep getting voice mail, I do leave a message and it sounds like she could care less to even call me back . NOT PATIENT CENTERED AT ALL!!!
I've been a patient of John Walters for years, I followed him here from his previous practice. John is a great doc, always very professional and courteous. It did take a long time to get an appointment, I booked a July appointment in April. The check in process was pretty easy, as I was sent all the paperwork in the mail to fill out ahead of time. I will say there was only one receptionist checking in patients for 4 providers. I arrived the recommended 15 minutes early for my appointment, but had to wait 10 minutes to check in. The staff are polite, professional, and courteous. I can't say enough good things about Dr John and his team.
Just went in today for a routine eye exam with Dr Aggarwal. Everyone I had contact with was friendly and professional. Their information said a first visit would take about 2 hours and they were right. I had a refraction test for eyeglasses. There was an additional cost for that and again It was explained in the new patient information. Dr Aggarwal gave a thorough examination and explained her findings clearly. It was a very positive experience.
After reading these reviews on Google, I will not go there. I will be paying cash for Lasik surgery some place else.
Maine Eye Center is a US Doctor based in Portland, Maine. Maine Eye Center is located at 15 Lowell St, Portland, ME 04102, USA.
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