So now I was being charged for an annual maintenance fee for a membership to a gym that I had cancelled not even a month after signing up, and after all was said and done I had paid for 3 months of membership, plus late charges for the last month, and a $40 dollar "maintenance charge" for annual members, just to spend 3 weeks at a gym in December, only to have my wallet stolen out of their locker room.
Place hasn't been updated in 3 years. The locker rooms always reeks of ass. I canceled my membership and they tried to charge me additional money after I was no longer there and immediately sent it to a collection agency. Why not just give me a friendly call? No professionalism
This $40 charge was a "maintenance fee" charged every February to annual members... mind you, I had a one month membership from December 10 or so until January 3, at which point I cancelled my membership.
I canceled my membership because my wallet was stolen from THEIR locker room, and the staff made no efforts to help me track it down. I canceled all of my cards and the card I signed up with was one of them. However, despite me cancelling my membership, I was charged at the beginning of next month anyway. I was informed that even though I had canceled at the beginning of January, I still had to pay for the following month of February. I also paid late fees because my stolen card was declined.
Mediocre gym, terrible service. The equipment is often broken or missing. At one point one of their two bench presses broke, and it took over 7 weeks to replace it (yet upon asking every week they would say "oh, it'll be ready in a few days"). Tried cancelling my membership and got charged an extra month. Tried resolving it by calling them numerous times, and the manager was never in. They always took a message and promised that I'd get a phone call back from the manager to sort things out, which never happened. There is a surprising lack of affordable gyms in Portland, and the price of this makes it attractive, but avoid the headache.
This place has the worst customer service in the world and I will never be obtaining a membership from this establishment again. The gym staff needs some serious updating if they want to gain any customers.
Good gym.. Not great, definitely a weightlifting gym, they actually have dumbells that go over 80lbs.. Some douchey roid heads.. The trainers are mediocre and unimaginative.. Definitely better than the planet fitness down the street.
This place has a great gym and there is a great group of people that go there, the staff are pretty friendly as well. However, on numerous occasions this place has wrongfully taken, or attempted to wrongfully take my money.
Moral of the story, great gym, but a great place to have money stolen from you (in various ways, they're greasy.)
A few months later I get another call from their collection agency, Twin Oak. They tell me that I now owe World Gym $40 more dollars, on top of the $31 that I already paid for a month in which I never once stepped foot in the gym.
World Gym is a US Gym based in Portland, Maine. World Gym is located at 265 Marginal Way, Portland, ME 04101, USA.
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