Moving can be overwhelming, right? The team at Allen & Coles were not only so friendly, careful and helpful from start to finish, they went above and beyond what I needed them to do with short notice. I also hired them to store my furniture, while I'm in transition, and their rates are VERY reasonable. Thank you so much!
The customer service at Allen and Coles is outstanding. From the minute I started planning my move, the facilitation was impeccable. The movers were clean, genuine, and friendly. When there was a small amount of damage as a result of the move to brand new wooden floors, the quality department at Allen and Coles quickly stepped up to the plate and diligently facilitated the repairs, which were completely covered by the moving company. This is a company I will use again and highly recommend for any move. They made the moving process a breeze. I am truly thankful for all of their services. A job very well done.
Rock stars and Hall of Fame are the words to recommend this company. From sales to driver to crew, the entire team provided excellent care and service. The sales and administrative team was accessible at all times--weekends, evenings, whenever we needed our concerns addressed. The driver and crew arrived on time or early and delivered at each stage of the process in our cross country move. The driver was a gem. He kept us fully informed, recognized the value of all our antiques, artwork, furnishings, and was good natured in the face of our anxiety. This was a complicated move from three sites on one side of the country into two separate historic buildings on the other side. Our sales representative met the delivery team and made sure--before, during and after the move--that we were happy. We were! We would use them again in a flash!
20+ military moves and this was by far the WORST. Don came out to do our move out survey. Said we'd need three full days to pack. Day one of the move and for an 8:00 show time, we receive a call at 10:30 saying they're coming tomorrow because they don't need 3 days. I called Crystal, who was organizing logistics at this point since she'd said they'd be there at 8 am. She was on vacation. I tried to call multiple other numbers and got no return calls. Day 2, 1 day behind they send only 2 people! More of the same for the following days. Finally reached Crystal late in to the 2nd day and she very rudely told me "it will get done!" Her customer service was ridiculous. Well it did end up getting done very late which put all of our well planned steps behind. More time in hotel. Rescheduling cleaners, etc. They had a company come out to box up our glass dining table. Don, the owner told me 10 days after our unpack was completed that someone would be calling to unbox it. Never happened! Had to have someone local do it here. Large master dresser had all 4 feet broken off and the bottom of our entertainment center loaded on top of it! Multiple other things broken. Our neighbors had a seamless move using Admiral Moving Co. Their packers were there on time and finished their move early. I'd certainly recommend anyone but them.
I have moved 27 times in my life and this was the best experience I ever had. From the easy scheduling of the estimate, to packing, moving, and delivery, the experience could not have gone easier for me. Everyone I spoke to was professional, knowledgeable, and friendly. My stuff was packed well, and moved carefully and without damage. The estimate was exactly what the charged me - it was competitive. They were attentive to make sure everything ended up in the right place at the new home - and didn't leave until they were sure they had it right. If you don't use them, you are quite simply making your move harder on yourself than you need to.
Allen Coles Moving Systems is a US Moving Company based in Portland, Maine. Allen Coles Moving Systems is located at 75 Pine Tree Industrial Pkwy, Portland, ME 04102, USA.
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