Terrible customer service. Tried a few times both truck/trailer rental and trailer install and was disappointed each time. Kept coming back hoping it was a fluke. Each experience was the same. Angry people, short on time, messed up price quotes (one on the phone, another on site - 3 times), and little regard for sticking to the schedule they created (hours delayed for install). Just plain rude. No apologies, no care for whether they were being effective or helpful. Interestingly, they appear to be very focussed on marketing data collection (phone number, address, personal info) before they will even answer phone questions. Seriously? I'm calling to find out whether you are open July 4 and you need my address and phone? Ultimately, the manager could care less. I asked how I could contact corporate or customer care for feedback and I was directed on-line rather than provide a number at the main office. Who does that? Blown away by how bad the experience was, not once, but multiple times. Corp has to know about this place? Wow... Never go back.
Minor issue using mobile check out with out of state license, but that's not this branches fault. Reps were friendly and helpful, and the van was very clean. Would definitely use again.
Only place to really drop off and pick up with storage too, but a real good group of guys and quick to help. Fast and easy drop off and storage set ups. Only flaw is Uhaul's nasty design of no elevators for you and only stairs to the second floor storage. Free month storage with a uhaul move but that is always the kicker at each uhaul storage. Stairs!
Super friendly, courteous, and helpful! I called on the morning we needed the truck and the storage space. We were able to reserve both, and within 30 minutes I was driving the truck to load our stuff. It was that easy. Alan at the Marginal Way U-Haul was the best! It is busy there (especially the last day of the month when everyone is scrambling to move), but I found the whole experience to be much better than I could have hoped for--mostly due to how helpful and pleasant Alan was!
Above average Uhaul customer service. Always a line, but for you're friendly and level headed, the staff will be too.
U Haul Moving Storage At Rte 295 is a US Moving Company based in Portland, Maine. U Haul Moving Storage At Rte 295 is located at 411 Marginal Way, Portland, ME 04101, USA.
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