We were very grateful that this office is open 24/7 when we had an emergency with our dog on a Sunday afternoon. All the staff and doctors that worked with us were kind, professional and knowledgeable. The clinic is very clean. We hardly had to wait for the doctor. They promptly sent medical records to our local vet, so that the local vet was informed. Within a few days, the Animal Emergency Clinic was also very helpful over the phone when I had a question about medication. Thank you for such good and compassionate work!
We have paid them over $2500 this year for a dead cat and blind dog. Their suggestion was to hold our cat overnight after an abscess burst "to keep her hydrated." (Not even for treatment, mind you, just to keep her hydrated). Thank god we declined (though they still charged us nearly $400 just to clean and bandage the wound); she died anyway (NOT of dehydration) by the time we drove home. Six months later we had the misfortune of having to take our dog there after an eye injury, in which we were told the chances were "very good" that he could save his eyesight in one of his eyes if we operated (for $2000, of course). Two weeks later... Guess what? He's blind. I wish there were refunds or a BBB for this kind of situation, but because it's a veterinary clinic, I'm guessing we're SOL. HORRIBLE -- don't ever bring your pet here.
My girlfriend had to have her dog out down. This place was great with comforting her and her parents. I am not sure how much it was but they were very polite and understanding. They let us stay in the room with her dog as long as we wanted, before and after the procedure.
My border collie was admitted this weekend. Everyone was highly experienced from the front desk staff through the veterinarians. The vet had to perform a delicate procedure around my dog's heart and knew exactly what he was doing. My dog stayed overnight and every time I called to get lab results or check status the vet immediately took my calls directly. I highly recommend this facility and am so happy I decided to drive there instead of other nearby options. Best quality available!
Unfortunately we have had to visit this clinic twice in the past couple weeks but I have nothing but good things to say about the service and treatment we received. Everyone working at the front desk and answering the phones are informative and thorough. Our first visit was on a Sunday afternoon for an illness and we were seen promptly. The veterinarian and technician were both wonderful. Our second visit was a scheduled appointment after our puppy had an injury and we were not disappointed with the care that was received. The surgeon was knowledgable and great with our puppy. It is very clear that everyone here loves animals and truly wants to help them. The cost is a little higher than our usual veterinarian's office but that is expected. I highly recommend this clinic, just give them a call ahead of time so they know you are on our way and can prepare for your arrival!
Animal Emergency And Specialty Care is a US Veterinary Care based in Portland, Maine. Animal Emergency And Specialty Care is located at 739 Warren Ave, Portland, ME 04103, USA.
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