These people were great. They didn't have the full size SUV we had reserved so the gentleman upgraded us to a luxury SUV (Mercedes GLS450 TO be exact). What a wonderful vehicle. We really enjoyed it and appreciated the upgrade. After driving more than 1200 miles, we hated to turn it in. I normally rent from another company but Alamo prices were so much better that I had to try them. I will definitely give them more business in the future.
Everything was ready when I arrived. The staff were courteous and very efficient. When I returned the vehicle a week later someone was there within seconds to check me in and hand me the final billing. Great experience and will use them again in the future!
This five star rating is based on the customer service and easy of the rental process itself. The initial rental was so easy! We made an on line reservation months in advance and everything was ready and waiting for us upon arrival. They even upgraded our car to a BMW! Unfortunately, while driving thru New Hampshire we began having car trouble! After a significant amount of time on the phone wth Alamo roadside assistance they found a mechanic in the town we were visiting who agreed to take a look at the car. He determined it was mostly likely a bad sensor that continually told us to add a quart of oil and not drive far until we did! Who knew they made cars with NO dipstick so you can't check the amount of oil manually! He advised us to return to Portland and exchange the car. I called the rental office and spoke with Melissa. She told me they were really busy but she would set aside a comparable car for us. Yes, it was a pain in the behind to have to drive 3 hours to return the car, not to mention losing our day of sightseeing. But, when we got back to Portland, just as promised, they had a car waiting for us and it was even nicer. They also adjusted our rental price a bit. We will definitely use Alamo again!
Convenient and hassle-free at a fair price. Was given an upgrade from an economy car to a larger, well equipped sedan that still averaged 35 mph. Return process was completely painless.
Great deal. Paid $150 plus taxes/fees through Costco Travel for 8 days. Upgraded to a Ford Fusion Hybrid which saved a ton on gas and it was a really nice car. No pressure to buy all the extras like insurance at checkout though the agent tried to talk me into the prepaid gas - not a good deal unless you know you are going to be short on time.
Everything worked out great including check-in on return.
Alamo Rent A Car is a US Car Rental based in Portland, Maine. Alamo Rent A Car is located at Jetport, 1001 Westbrook St, Portland, ME 04102, USA.
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