Very efficient check in and helpful front desk personnel. Everything was smooth from the time we landed and returned the vehicle. No hidden costs or pressure to purchase additional features. The vehicle was clean, fuel efficient, and it was very easy to return. Certainly would continue to do business with Dollar Rent A Car next time we are in Portland.
Grabbed a decent weekly rate on a 7-passenger van and everything went 5 by 5. The van was clean, ran great and suited our needs allowing us to avoid carpooling to a graduation in to vehicles. Both the pickup and drop off attendants were friendly and attentive. We will rent from dollar again if we ever need to tale a similar trip.
The rental people were nice enough, and I got the car quickly, but it stank because someone had been smoking in it. Dollar is supposed to have the same non-smoking policy as any rental place, but does nothing to enforce it. There are no "NO SMOKING" tags inside the car, and no notes in my rental agreement.
Dollar was great! We had multiple changes to flights which required changes in pick up and drop off points for the vehicles. Each time we changed they were efficient and quick to get it worked out for us. One comment on the after hours drop off. Their website and representative(phone) did not offer it but when we arrived at the airport they had their sticker on the after hours drop box for Hertz. It would've been helpful to know it was available. We used the Hertz box with the sticker and all worked out fine. I will definitely use Dollar again.
DO NOT RENT FROM THESE GUYS! Pay the extra few dollars and get an agency with real customer service. I rented from them to drive through Mass, not knowing that Mass had changed to all automated toll collection. The counter person never mentioned any of this, nor did she offer to rent me the toll transponder. So as I was driving through Massachusetts I accumulated about $10 in tolls, and 4 administrative fees at $15 each. Dollar's customer service says it's not their problem and it's on me to know what states do not allow you to physically pay a toll anymore. I rented the car in Maine. Massachusetts is a neighboring state. You'd think the rental agent would give you a heads up as a courtesy. At least after the fact, you'd think that Dollar's customer service might be willing to waive the ridiculous fees. NOPE. Worst customer service I've ever seen in any company.
Dollar Rent A Car is a US Car Rental based in Portland, Maine. Dollar Rent A Car is located at 1001 Westbrook St, Portland, ME 04102, USA.
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