The best customer service the two guys working the 26th made my entire vacation. worth being a budget customer just to have them help us. Thank you for the welcome to Maine and the excellent employees!
Great customer service! I had a flight that was delayed 4 hours and the clerk stayed until 1 am to ensure all of us on the flight got our cars. He really took care of every one, upgraded me into a car with navigation as I had an additional 3 hour drive. I wished I got his name but we was working Sep 13, 2017 - really great guy!
Horrible! One star too many for this company. Rental car returned fully fueled and 1/2 hour early. Days later they tell me that the car was returned not fully fueled and three days late. Instead of the great price quoted of $339, they charged me over $1400. When I sent proof of the return and the fact that I flew home and was in California when they claimed I still had the rental, they told me that they would need ten days to return my money, if they would return it at all. When calling over the last few days, the airport location is unreachable and their nationwide "Customer Service" systems have been conveniently down on two separate days so they couldn't tell me anything about my case. The company is actually Avis/Budget. Check the reviews on both companies. Horrible! One star too many for this company. Rental car returned fully fueled and 1/2 hour early. Days later they tell me that the car was returned not fully fueled and three days late. Instead of the great price quoted of $339, they charged me over $1400. When I sent proof of the return and the fact that I flew home and was in California when they claimed I still had the rental, they told me that they would need ten days to return my money, if they would return it at all. When calling over the last few days, the airport location is unreachable and their nationwide "Customer Service" systems have been conveniently down on two separate days so they couldn't tell me anything about my case. The company is actually Avis/Budget. Check the reviews on both companies. If you look at reviews on other sites you'll notice that this kind of thing (overcharging after the return) is pretty common with Budget. It seems as if Budget is working out of a garage somewhere.
We had a great experience picking up our car at the Budge Car Rental in Portland, ME. The people behind the desk were efficient, friendly, and knowledgeable. Highly recommend using this rental car agency.
Excellent service, staff was busy but remained friendly and helpful. Best rental experience ever. Will recommend
Budget Car Rental is a US Car Rental based in Portland, Maine. Budget Car Rental is located at 1001 Westbrook St, Portland, ME 04102, USA.
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