We recently purchased a dresser from Hub for my son's bedroom. They delivered it for an additional $50 (even though the salesman said $40), set it up, and the delivery people were friendly. That's the only good thing I can say. The dresser is a piece of junk: wobbly press-board drawers, wiggly handles with stripped screws. It looks and feels like a stiff breeze will knock it down. When I called to ask what the Hub return policy is, I was told "You got what you paid for." Exact words. I was told that if I wasn't happy with the product, I could bring it back (at my expense) and exchange it for something more expensive. That is poor customer service. He actually said, "you got what you paid for"...what we got was ripped off and treated badly. We'll never buy another stick of furniture from this place, and we'll tell everyone we know about this experience. We tried to buy local and support a business in town instead of buying online, but what we got is cheap, poorly constructed furniture and lousy customer care.
We ordered an ottoman from Hub to match the love seat we purchased there. Promised within four weeks, they called to say it was not on the truck on the promised date and would call me back with what happened. Two weeks and two calls not returned, I reached Sam at the Portland store. Sam said someone was supposed to call me back and apologized and said it would be two additional weeks before delivery, now making it 8 weeks from our original purchase. Apologies for sloppy service are not acceptable.
Uncomfortable store with prices that are well outside of the competitive zone. 19th century elevator. Inattentive staff.
I have to say I was extremely surprised at the knowledge of some of the people that work at Hub Furniture my wife and I literally took an entire weekend shopping for furniture from Maine to New Hampshire our last stop was at HUB and Westbrook we met a gentleman there that was extremely knowledgeable we were there and spent a lot less time looking at furniture the prices were extremely competitive with Bob's Lazy Boy in Green Mountain furniture what's told us there was the knowledge the fact that the guy asks a million questions about our style and then had to sit and pointed out posture and when we found it out what made us comfortable it was easy to make a decision the delivery was reasonable and a lot cheaper than the big stores and they are flexible and delivery times whereas big stores aren't this is a family-owned company in Maine and have been around for over a hundred years no brainer anybody that put one there needs to have a self reality check because this is a great company.
I couldn't be happier with my experience. Everyone I worked with was very helpful and seemed genuinely committed to their jobs. Dawn was a great saleswoman and Jamie and Brandon provided both professional and friendly delivery. I would absolutely consider buying from them again.
Hub Furniture Co is a US Lodging based in Portland, Maine. Hub Furniture Co is located at 291 Fore St, Portland, ME 04101, USA.
Please contact with Hub Furniture Co using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hub Furniture Co opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Portland